Privacy Policy

1. Who We Are

Meziem provides healthcare and therapy-related services and information through its website and related communication channels.

For the purposes of applicable data-protection laws, Meziem may act as a data controller in relation to personal information collected through this website.

2. Information We Collect

Depending on how you interact with Meziem, we may collect information such as:

• Name and contact information.
• Email address and telephone number.
• Information submitted through contact or appointment forms.
• Appointment and communication details.
• Information you voluntarily provide when making an enquiry.
• Technical information such as browser, device and website usage information.

We aim to collect information that is relevant and reasonably necessary for the purpose for which it is being processed.

3. How We Use Your Information

Personal information may be used to:

• Respond to enquiries.
• Process appointment requests.
• Provide and coordinate services.
• Communicate with you about your enquiry or appointment.
• Improve our website and user experience.
• Maintain appropriate business and service records.
• Meet applicable legal or regulatory requirements.
• Protect the security and integrity of our website and systems.

4. Lawful Basis for Processing

Depending on the circumstances, Meziem may process personal information on a lawful basis such as consent, performance of a contract or steps requested before entering into a contract, legal obligations, legitimate interests, or another lawful basis recognised by applicable data-protection law.

Where consent is the appropriate basis, you may have the right to withdraw your consent, subject to applicable legal limitations.

The Nigeria Data Protection Commission identifies principles including fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation and security as important elements of responsible processing under Nigeria's data-protection framework. :contentReference[oaicite:1]{index=1}

5. Health and Sensitive Information

Because Meziem provides healthcare and therapy-related services, certain interactions may involve information relating to an individual's health or care needs.

Where sensitive or health-related information is processed, Meziem will seek to handle it in accordance with applicable data-protection and healthcare requirements.

6. When We May Share Information

Meziem may share personal information where reasonably necessary to provide services, operate the website, fulfil legal obligations or protect legitimate interests.

This may include appropriately authorised:

• Healthcare or therapy professionals.
• Service providers supporting our website or business systems.
• Technology, hosting, communication or appointment platforms.
• Professional advisers where reasonably necessary.
• Regulatory or government authorities where legally required.

We do not intend to sell your personal information.

7. Cookies and Website Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand website usage and improve the user experience.

Some cookies may be provided by third-party services used by the website.

You may be able to control or restrict cookies through your browser or available website cookie settings. Certain functionality may not work correctly if essential cookies are disabled.

The NDPC also recognises cookies and technical website information as part of website data-processing considerations. :contentReference[oaicite:2]{index=2}

8. Data Security

Meziem takes reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

Security measures may include appropriate technical, administrative and organisational safeguards.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide services, maintain appropriate records, resolve disputes, meet legal obligations or protect legitimate interests.

The exact retention period may depend on the type of information and the reason it was collected.

Where information is no longer required, appropriate steps may be taken to securely delete or anonymise it, subject to applicable legal or professional record-keeping requirements.

10. Your Privacy Rights

Subject to applicable law and relevant conditions, you may have rights relating to your personal information, including:

• The right to be informed about processing.
• The right to request access to personal information.
• The right to request correction of inaccurate information.
• The right to object to certain processing.
• The right to withdraw consent where processing is based on consent.
• The right to request deletion or restriction in appropriate circumstances.
• The right to data portability where applicable.

The Nigeria Data Protection Commission identifies several data subject rights under the Nigeria Data Protection Act, including rights relating to information, access, rectification, objection, portability, erasure, consent and certain automated decision making. :contentReference[oaicite:3]{index=3}

To exercise a privacy right or raise a concern, contact Meziem using the details provided below.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website, technology, legal requirements or data-processing practices change.

The updated version will be published on this page together with a revised "Last Updated" date.

12. Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise a privacy right or have a concern about how your information is being handled, please contact Meziem.