Terms & Conditions

1. Agreement to These Conditions

By requesting, booking or using a Meziem service, you agree to comply with these Terms & Conditions and any additional terms that may apply to the particular service.

If you do not agree with these conditions, please contact Meziem before proceeding with a service.

2. Our Services

Meziem provides healthcare and therapy-related services designed to support individuals according to their assessed needs and circumstances.

Services may include areas such as:

• Physiotherapy.
• Speech and Language Therapy.
• Rehabilitation.
• Occupational Therapy.
• Psychological support.

The exact services available, delivery arrangements and professional recommendations may vary depending on individual circumstances.

3. Appointments

Appointments may be requested through the Meziem website or through other communication channels provided by Meziem.

An appointment request is not necessarily a confirmed appointment. Confirmation may require communication from the Meziem team.

Appointment times are subject to availability.

4. Information You Provide

You agree to provide information that is accurate and reasonably complete when making an appointment or requesting a service.

If relevant information changes, you should inform Meziem where reasonably necessary for the safe and appropriate provision of services.

5. Fees and Payments

Where a service has a fee, the applicable price and payment arrangements should be communicated to you before the service is provided or payment is requested.

Payment methods may vary depending on the service and arrangement made with Meziem.

Where applicable, additional payment, refund or deposit conditions may be communicated before an appointment is confirmed.

6. Cancellation and Rescheduling

If you are unable to attend an appointment, please contact Meziem as soon as reasonably possible.

Meziem may have specific cancellation or rescheduling requirements depending on the service.

Where a cancellation policy or applicable fee exists, this should be communicated to you before the relevant booking.

Repeated missed appointments may affect future appointment availability where reasonably necessary.

7. Attendance and Cooperation

You are expected to attend appointments at the agreed time and cooperate reasonably with healthcare or therapy professionals involved in your care.

If you are unable to participate in a particular activity because of pain, discomfort, illness or another concern, inform the relevant professional.

8. Professional Assessment and Care

Healthcare and therapy recommendations are based on professional assessment and the information reasonably available at the time.

There is no guarantee that a particular outcome, recovery timeframe or result will be achieved.

Your care may be reviewed or adjusted as your needs and progress change.

9. Communication

Meziem may communicate with you using the contact details you provide for purposes relating to appointments, enquiries, services or other legitimate business communications.

You are responsible for ensuring that the contact information you provide is reasonably accurate and accessible.

Marketing communications, where applicable, may be subject to separate consent and unsubscribe options.

10. Website and Online Resources

Information published on the Meziem website is provided for general information and educational purposes.

Website content does not create a healthcare professional-client relationship merely because you access or read it.

Information may be updated, changed or removed without prior notice where reasonably necessary.

11. Respectful Conduct

Meziem is committed to providing a professional and respectful environment.

Users, clients, visitors and other individuals interacting with Meziem are expected to treat staff and healthcare professionals with reasonable respect.

Meziem may take reasonable steps where behaviour creates a serious safety, security or operational concern.

12. Changes to These Conditions

Meziem may update these Terms & Conditions when services, operational practices or applicable legal requirements change.

The updated version will be published on the website with a revised "Last Updated" date.

13. Applicable Law

These Terms & Conditions are intended to operate subject to the laws and regulations applicable to Meziem and the services it provides.

Specific governing-law and jurisdiction provisions should be confirmed and inserted by Meziem's legal adviser before final publication.

14. Contact Meziem

If you have questions about these Terms & Conditions, please contact the Meziem team.